FAQS
What are your terms and conditions?
All persons accept the terms and conditions of the refund and cancellation policy when making a booking or appointment, including the cancellation policy.
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If the weather does not permit the activity and we are unable to reschedule a session for you, we will provide you with a complete refund.
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Group bookings will require a deposit; if you cancel a group booking the deposit is non-refundable.
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Upon your activity, Hydro Sports Fiji reserve the right to cancel the session without a refund if you abuse or misuse the equipment, put yourself, our staff, or other persons at risk or danger, and or are unable to show respect by listening to your instructor and professional trainer during the session.
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If you opt to stop the activity early, due to fear, insecurity, and or the like, we are not eligible to give you a refund.
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It is an expectation of Hydro Sports Fiji that you have a competent level of swimming ability. We will not issue a refund if you are unable to swim and opt out of the activity session early.
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All agent bookings must be accompanied by a voucher and or receipt for confirmed session.
What is your cancellation policy?
Cancellation notices:
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72 hours or more: 100% refund
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24 hours: 50% refund
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12 hours or No Shows: No refund
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You must cancel 72 hours in advance to be eligible for a full refund. 24 hours for a 50% refund. 12 hours or under will not receive any refund, and the total amount will be charged. If you do not show up for the booking you will be charged the full amount of the session.
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If your booking is cancelled, it becomes null and void- we cannot guarantee another session time, it may only be rescheduled if there is availability.
Do you offer transfer services?
Unfortunately at this time we are unable to provide our direct transfer service.
We are happy to assist in organising transfers for you with our recommended transport providers.
Are you COVID Safe?
Yes!
We, as a team, with our wellness ambassador have completed both CFC and CFC 2.0 Certification.
We are 100% vaccinated, and have our unique covid safe plan for our operations.
Our team endeavour to ensure all aspects of your experience with us are safe, fun, and memorable!
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We will continue to wash, soak, and rinse all equipment with detergent and sanitiser before, and after each use. We will continue to keep our 2m safe distance where possible, and make sure we use our face coverings where necessary *snorkelling exempt!
Whilst we keep ourselves, and you safe, we will also promise to keep our Bula spirit alive!!
Our locations
Hilton Fiji Beach
Resort & Spa
Why wait? Call us now: (+679) 7774081
About
Bula Vinaka mai vei keitou e Hydro Sports!
"Hello, many blessings from us at Hydro Sports"
We welcome you to our home.
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Hydro Sports Fiji offers you experiences like you haven't challenged yourself to before.
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A certified and experienced team will ensure you are safe, gain the most out of each experience, and capture all the amazing memories. We eagerly look forward to teaching all ages, and levels of ability in their chosen activity.
Let the Hydro Sports Fiji team show you the thrill that awaits you in our paradise of Fiji!
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Vinaka VakaLevu
"Thank you very much"
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Privacy policy
This Privacy Policy explains how Hydro Sports Fiji collects, uses, discloses, and safeguards personal information when you visit our website. We are committed to protecting your privacy and ensuring the security of your personal information.
Information Collection and Use
We may collect various types of personal information, including but not limited to name, email address, contact details, demographic information, and browsing behavior.
The information collected is used to provide and improve our services, communicate with visitors, personalize user experience, and send relevant information.
Data Sharing and Disclosure
We may share your personal information with third-party service providers to facilitate our services or perform activities on our behalf. These providers are obligated not to disclose or use the information for any other purpose.
We may disclose your personal information when required to comply with the law or protect our rights, property, or safety.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience, track activity on our website, and gather information. Users can control cookie preferences through their browser settings.
Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these third parties.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to access, update, or delete your personal information. If you wish to do so, please contact us using the information provided below.
You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in those communications.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on this page.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or wish to exercise your rights related to your personal information, please contact us at hydrosportsfiji@outlook.com