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All persons accept the terms and conditions of the refund and cancellation policy when making a booking or appointment, including the cancellation policy.
If the weather does not permit the activity and we are unable to reschedule a session for you, we will provide you with a complete refund.
Group bookings will require a deposit; if you cancel a group booking the deposit is non-refundable.
Upon your activity, Hydro Sports Fiji reserves the right to cancel the session without a refund if you abuse or misuse the equipment, put yourself, our staff, or other persons at risk or danger, and/or are unable to show respect by listening to your instructor and professional trainer during the session.
If you opt to stop the activity early due to fear, insecurity, and/or the like, we are not eligible to give you a refund.
It is an expectation of Hydro Sports Fiji that you have a competent level of swimming ability. We will not issue a refund if you are unable to swim and opt out of the activity session early.
All agent bookings must be accompanied by a voucher and/or receipt for confirmed session.
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Cancellation notices:
- 72 hours or more: 100% refund
- 24 hours: 50% refund
- 12 hours or No Shows: No refund
You must cancel 72 hours in advance to be eligible for a full refund. 24 hours for a 50% refund. 12 hours or under will not receive any refund, and the total amount will be charged. If you do not show up for the booking you will be charged the full amount of the session.
If your booking is cancelled, it becomes null and void – we cannot guarantee another session time, it may only be rescheduled if there is availability.
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Unfortunately at this time, we are unable to provide our direct transfer service. We are happy to assist in organising transfers for you with our recommended transport providers.
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Yes! We, as a team, and our wellness ambassador have completed both CFC and CFC 2.0 certifications. We are 100% vaccinated and have our unique COVID-safe plan for our operations.
Our team endeavours to ensure all aspects of your experience with us are safe, fun, and memorable!
We will continue to wash, soak, and rinse all equipment with detergent and sanitiser before and after each use. We will continue to keep our 2m safe distance where possible and make sure we use our face coverings where necessary *snorkelling exempt!
Whilst we keep ourselves, and you safe, we will also promise to keep our Bula spirit alive!